If you need to consider returns or exchanges you likely ordered something from the Heriot Bay Inn online shop, which means we owe you a hearty “Thanks!”

Nothing makes us happier than happy customers. We hope you love your purchase and want your experience to be amazing; we recognize that sometimes there are hiccups along the way. That being said, here are some things you will want to know…

· Please take your time trying things on. You have 21 days from shipping date to decide if an item is right for you.

· You’re welcome to exchange your online purchase in-person at the Heriot Bay Inn, or if you’d like to make an exchange and can’t stop in, simply email shop@heriotbayinn.com to begin the process.

· Return shipping costs are your responsibility.

· All discounted items are final sales – returns or exchanges are not accepted.